Our Terms and Conditions

Last updated: 15 June 2025

1. Introduction

These Terms and Conditions apply to all services provided by SPR Protect, a partnership operating in the United Kingdom. By engaging our services—whether through our website, in writing, or verbally—you agree to be legally bound by these terms.

2. Services Covered

These terms apply to all services offered by SPR Protect, including but not limited to:

• Security system installation

• CCTV system installation and maintenance

• Alarm and fire detection systems

• General property maintenance

• Emergency and urgent repairs

3. Quotations and Pricing

All quotations provided by SPR Protect are valid for 30 days unless otherwise stated. Unless specifically noted, all quoted amounts are inclusive of materials, labour, VAT (if applicable), and other foreseeable costs. We do not apply hidden fees. Should we encounter unforeseen complications during the course of our work, or if the scope of the project changes beyond the original agreement, this may result in adjustments to the quoted amount. In such cases, we will always inform the customer of any changes and obtain their agreement before proceeding.

Initial consultations are free of charge, subject to a fair use policy. Additional charges may apply for extended site visits, detailed surveys, or diagnostic callouts, especially where these services exceed typical consultation parameters or arise from issues not caused by our workmanship. Callout charges apply.

4. Deposits and Payment Terms

For works or services quoted at over £1000, SPR Protect reserves the right to request a deposit of our choosing before commencement. This will be agreed upon in advance. The balance of deposits and final payments is due within 14 days from the relevant invoice date.

Invoices may be issued at the completion of works or at staged intervals of our choosing, as communicated in advance. Payments may be made via BACS transfer or any other method specified on the invoice. Other accepted payment methods include credit/debit card, Google Pay, Apple Pay, PayPal, cheque, or cash. Please note that payments made by credit card may be protected under Section 75 of the Consumer Credit Act. Payments made via other methods may not offer the same protection. Additionally, payments made through credit/debit card, mobile payment platforms, PayPal, or cash may be subject to a small processing fee.

Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998. Where payment is not received within the stated terms, we reserve the right to initiate recovery proceedings through the small claims court or other appropriate legal channels. Any legal costs or administrative fees incurred in pursuing outstanding debts may also be charged to the client, in accordance with relevant legislation and court procedures.

5. Refund Terms

SPR Protect may issue refunds in situations where:

• The agreed scope of work has changed after a deposit or payment was made;

• An overpayment has occurred; or

• A cancellation has been agreed before significant costs have been incurred.

All refund decisions are made fairly and reasonably, taking into account the specific circumstances of each case.

Refunds will be processed using the original method of payment wherever practicable. Where this is not possible, refunds will be issued via bank transfer to a verified UK bank account. Clients may be asked to confirm payment details to ensure secure processing. Unless otherwise agreed, all refunds will be issued within 14 days from the date the final invoice or credit note is approved by both parties.

SPR Protect reserves the right to deduct from any refund:

• The value of services already provided;

• The cost of materials purchased or ordered; and

• Any reasonable expenses or time committed prior to the refund being agreed.

In cases where services have already been delivered or partially completed, the refunded amount will reflect only the unused or undelivered portion of the original agreement.

If payment was made via credit/debit card, PayPal, Google/Apple Pay, or similar third-party providers, non-refundable processing fees already incurred by SPR Protect may be deducted from the refund amount. Where applicable, refunds made by credit card may benefit from additional protection under Section 75 of the Consumer Credit Act 1974.

All refunds are issued in GBP (£ Pound Sterling). SPR Protect is not responsible for exchange rate fluctuations, international banking charges, or any additional fees imposed by the client’s financial institution.

6. Cancellation Policy

Once a customer has accepted a quotation and confirmed commencement of works, a binding agreement is formed. We do not usually charge for cancellations, but we reserve the right to apply a cancellation fee if materials have already been purchased or preparatory costs incurred.

This also applies to emergency or urgent repair work, which may require immediate resourcing.

To cancel or reschedule, please contact us as soon as possible by phone or email. We always strive to accommodate reasonable requests.

7. Warranty and Workmanship Guarantee

All work carried out by SPR Protect is covered by a one-year limited warranty on labour and workmanship from the completion date. This is in addition to any manufacturer warranties on products installed.

Our warranty does not cover:

• Misuse, neglect, or tampering by third parties

• Wear and tear or external damage

• Products not supplied or installed by SPR Protect

Please notify us of any issue promptly, so we can investigate and, if appropriate, resolve it.

8. Limitation of Liability

SPR Protect is fully insured with public and professional liability cover.

We shall not be liable for:

• Indirect, incidental, or consequential losses

• Delays caused by third parties or uncontrollable events (e.g. weather, shortages)

• Loss or corruption of security/CCTV data unless due to our negligence

Nothing in these terms excludes or limits liability for death or personal injury due to negligence, fraud, or other liabilities that cannot be excluded under law.

9. Access and Customer Responsibilities

Customers must provide clear and safe access to areas requiring work. It is the customer's responsibility to obtain any necessary permissions (e.g. landlord or planning consent).

Where required, system passwords or access codes may be retained securely by SPR Protect in encrypted form to support future maintenance.

10. Data Protection and Privacy

We take your privacy seriously. Please see our Privacy Policy for full details on how we handle data such as:

• CCTV footage

• Alarm and system logs

• Photographs of work (non-identifying)

• Passwords and access credentials

• Payment information

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will fall under the exclusive jurisdiction of the courts of England and Wales.

12. Force Majeure

SPR Protect shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay is caused by events beyond our reasonable control. This includes (but is not limited to): acts of God, natural disasters, war, terrorism, labour strikes, pandemic-related restrictions, supply chain disruption, or government actions.

13. Intellectual Property

All designs, specifications, documentation, and related intellectual property created by SPR Protect in the course of delivering services remain the property of SPR Protect unless explicitly transferred in writing.

14. Subcontracting

SPR Protect reserves the right to subcontract any part of the services provided. All subcontractors will be required to comply with SPR Protect’s standards and obligations under these Terms.

15. Right to Refuse Service

SPR Protect reserves the right to refuse or discontinue any work or service if it is considered unsafe, unlawful, or beyond the scope of our expertise. Additionally, we reserve the right to terminate the service relationship if a client behaves in a manner that is abusive, threatening, or otherwise unreasonable, preventing us from conducting our work professionally and safely.

16. Site Condition Disclaimer

SPR Protect is not responsible for pre-existing structural issues, hazardous materials (including but not limited to asbestos), or non-disclosed site conditions that impede safe or compliant installation. Additional costs may apply for remediation or workarounds.

17. Contact Details

SPR Protect
Email: office.sprprotect@gmail.com
Phone: 07876 613104
Website: www.sprprotect.co.uk