Privacy Policy

The current 'www.sprprotect.co.uk' website provides the 'Service'.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if/when our Service or the 'www.sprprotect.co.uk' website is used.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you only.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that commonly use an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device’s hard drive or storage drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and the right to know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;

• To provide the Service on our behalf;

• To perform Service-related services; or

• To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf, relating to this Website only. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to perform the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Cancellation Policy

Unless otherwise specifically stated, when we provide a written quotation for works and/or services we do not offer the option to cancel work or services at any point after you have signed your consent to begin said works or services and entered into a contract with us. This also applies to any emergency or urgent repairs/works/services we provide.

Complaints Policy

We always endeavour to provide the best service.  However, on rare occasions there may be times where a customer may not be completely satisfied. 

To ensure we can put things right for you, as soon as possible after the completion of the works please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards we aim to achieve.

Please contact us straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Procedure:

On receipt of your complaint we aim to respond within 5 days.  

We will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event we are unable to resolve your complaint having exhausted our complaints procedure, it may be necessary to use another complaint service. Where we cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then choose to escalate your complaint.

We have access to an independent Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the 'Which? Trusted Traders' Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution service.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.